What is Qyral's refund and return policy?

Prescription Hair Loss and Skincare:

Prescription products cannot be returned or refunded under any circumstances due to the nature of the products and regulations set forth by the U.S. Food and Drug Administration (FDA). This policy is final and non-negotiable.


With our Reformulation Guarantee, we offer a complimentary reformulation service for all skincare products within the first 30 days of receiving your formula.


Non-prescription Skincare:

We provide free refunds and free returns for all non-prescription skincare products within 30 days of receiving your initial delivery. Any returned item will be safely disposed of in our facility. We never reuse any items, including pharmaceutical or prescription-grade products. However, please note that after your initial order in your subscription, we do not provide refunds. If you wish to alter your subscription preferences, simply log into your account and select "Subscriptions" from the top banner. You have the flexibility to reschedule, change the frequency, cancel or update your payment method of your subscriptions according to your needs. 


With our Reformulation Guarantee, we offer a complimentary reformulation service for all skincare products within the first 30 days of receiving your formula. 


Weight Management:

Prescription products cannot be returned or refunded under any circumstances due to the nature of the products and regulations set forth by the U.S. Food and Drug Administration (FDA). This policy is final and non-negotiable.


To avoid being billed for the next 12-week subscription cycle, you must cancel your subscription before the current cycle ends. No refunds will be provided for cancellations made after the billing cycle has started, but you may be eligible for a Qyral gift card. 


If you choose to cancel your subscription at any point during the 12-week cycle, you are still responsible for the full amount of the contract. This means you must complete the payments for the remaining period of the current 12-week cycle. 


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