Prescription products, including our Weight Management Program products and prescription skincare offerings, cannot be returned or refunded under any circumstances due to the nature of the products and regulations set forth by the U.S. Food and Drug Administration (FDA). This policy is final and non-negotiable.

We provide free refunds and free returns for all non-prescription skincare products within 30 days of receiving your initial delivery. Any returned item will be safely disposed of in our facility. We never reuse any items, including pharmaceutical or prescription-grade products. However, please note that after your initial order in your subscription, we do not provide refunds. If you wish to alter your subscription preferences, simply log into your account and select "Subscriptions" from the top banner. You have the flexibility to reschedule, change the frequency, cancel or update your payment method of your subscriptions according to your needs.


Additionally, with our Reformulation Guarantee, we offer a complimentary reformulation service for all skincare products within the first 30 days of receiving your formula.